Thank you for choosing Pelluce® for your shopping needs. We are committed to ensuring that your experience with us is nothing short of exceptional. Please take a moment to review our Shipping Policy.

1. Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving full payment. A confirmation email with tracking information will be promptly sent once your order is on its way.

2. Shipping Rates

• Our shipping rates are calculated based on the weight of your order and the destination. You'll be presented with the applicable shipping charges at checkout before finalizing your purchase.

3. Shipping Methods

• Choose from a variety of shipping methods during the checkout process to suit your needs. Estimated delivery times typically range from 2-5 business days within Italy, depending on the selected shipping method and destination.

4. Shipping Area

• We currently ship exclusively within Italy.

5. Shipment Tracking

• Once your order is shipped, you'll receive an email with a tracking number. Use this number to track the status of your shipment on our website or through the carrier's tracking system.

6. Undeliverable Packages

• In the rare event of an undeliverable package due to address issues, refusal, or failure to pick up, please note that additional shipping charges may apply for the return and reshipment of the package.

7. Delays

• While we strive for prompt deliveries, certain circumstances such as natural disasters, weather conditions, or carrier delays are beyond our control. We will communicate any significant delays promptly to keep you informed.

8. Incorrect or Incomplete Addresses

• Customers are responsible for providing accurate and complete shipping information at the time of purchase. Please double-check your address before submitting your order.
• If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, Pelluce is not responsible for any resulting loss or delay.
• Once an order has been shipped, we are unable to change the address. In such cases, the customer will need to contact the carrier directly or place a new order after the package is returned to us (if applicable).
• We are not liable for packages that are marked as delivered to the address provided at checkout.

9. Returns Due to Non-Delivery

• If a package is returned to us due to non-delivery, we offer you the option to either receive a refund for the purchase price (excluding shipping fees) or opt for reshipment. Additional shipping charges may apply for reshipment.

10. Contact Information

• For any queries or assistance related to our Shipping Policy, reach out to our Customer Service team at contatto@pelluce.it.

We value your trust in Pelluce®, and we reserve the right to update and modify this Shipping Policy at any time without prior notice. Changes to the policy will be effective when posted on our website.

Thank you for choosing Pelluce - Your satisfaction, our priority!